Symbiosis 5 by Urbanpiper

Symbiosis 5

Terms &amp; Conditions: Orders can be placed through our website or designated online platforms. Delivery timings may vary based on order volume and location. Customers are responsible for providing accurate delivery details to ensure successful and timely delivery. Delivery fees may apply, and minimum order requirements may be set for certain areas.&nbsp;
Menu and Availability: Our menu is subject to change without prior notice. While we strive to maintain availability, certain items may be temporarily unavailable due to ingredient shortages or unforeseen circumstances.&nbsp;
Allergies and Dietary Restrictions: Customers with allergies or dietary restrictions should contact us before placing an order to inquire about ingredients and possible allergens. While we take precautions, we cannot guarantee a completely allergen-free environment due to shared kitchen spaces.
Payments: Payments are accepted through online payment gateways or cash on delivery, depending on the chosen platform. Prices are displayed in the respective currency and are subject to applicable taxes and service charges.
Refunds and Returns: Refunds or returns may be offered on a case-by-case basis for valid reasons such as order errors or quality issues. Customers must contact us within a reasonable time frame to report any concerns or request a refund or replacement.
Intellectual Property: All content, including logos, images, and text on our website and social media platforms, are the property of our cloud kitchen and may not be used without permission.
Privacy and Data Protection: We respect customer privacy and handle personal information in accordance with applicable data protection laws. Customer information is used solely for order processing, delivery, and communication purposes.
Disclaimer of Liability: We strive to provide accurate information, but we cannot guarantee the completeness, accuracy, or timeliness of our website or online platforms. We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services.

Terms and Conditions

Order Cancellation: Customers may request order cancellation by contacting our customer support team. Cancellation requests can only be accommodated if the order has not been prepared or dispatched.
Refunds: Refunds may be issued on a case-by-case basis for valid reasons such as order errors, quality issues, or extenuating circumstances. Customers must contact us within a reasonable time frame to report any concerns or request a refund. Refunds may be provided through the original payment method or as store credit, at our discretion.
Refund Eligibility: The refund will be processed within 15 working days if the issue arises from customer error or negligence. Refunds are not available for orders that have been partially or fully consumed or if the customer no longer desires the order after delivery.
Return of Goods: In certain cases, we may request the return or photographic evidence of the delivered goods before processing a refund. The cost of returning goods, if applicable, shall be borne by the customer unless the return is due to our error or a defective product. Our policy lasts 15 minutes. If 15 minutes have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange
Processing Time: The refund will be processed within 15 working days, and the exact processing time may vary depending on the payment method and circumstances.
Communication: We strive to address customer concerns promptly and fairly. Customers should provide accurate and detailed information regarding their issue to facilitate efficient resolution.
Changes to Orders: Changes to orders, such as modifications or additions, may be accommodated if requested within a reasonable time frame and if the order has not been dispatched. &nbsp;Additional refunds may not be on the nature of the requested changes.
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Returns and Refunds

Introduction
This Privacy Policy outlines Restaurant Online Food Ordering ("we", "our" or "1Lotus Speciality Restaurant Services") practices with respect to information collected from users who access our website at https://symbiosis5.in/ ("Site"), or otherwise share personal information with us (collectively: "Users" or &ldquo;Customers&rdquo;).
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Grounds for data collection 
Processing of users' personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
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When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
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We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 
What information we collect?
We collect two types of data and information from Users.
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The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (&ldquo;Non-personal Information&rdquo;). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
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The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. &nbsp;Such information includes:
Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information. 
How do we receive information about you?
We receive your Personal Information from various sources:
When you voluntarily provide us your personal details in order to register on our Site;
When you use or access our Site in connection with your use of our services;
From third party providers, services and public registers (for example, traffic analytics vendors).
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What information do we collect?
We do not rent, sell, or share Users&rsquo; information with third parties except as described in this Privacy Policy.
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We may use the information for the following;
Communicating with you &ndash; sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have.
To communicate with you and to keep you informed of our latest updates and services.
Conducting statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
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In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
<ul>
<li>Hosting and operating our Site;</li>
<li>Providing you with our services, including providing a personalized display of our Site.</li>
<li>Storing and processing such information on our behalf.</li>
<li>Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users.</li>
<li>Providing you with marketing offers and promotional materials related to our Site and services.</li>
<li>Performing research, technical diagnostics or analytics. </li>
</ul>
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights. 
User Rights
You may request to:
<ol>
<li>Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.</li>
<li>Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.</li>
<li>Request rectification of your personal information that is in our control.</li>
<li>Request erasure of your personal information.</li>
<li>Object to the processing of personal information by us.</li>
<li>Request to restrict processing of your personal information by us.</li>
<li>Lodge a complaint with a supervisory authority.</li>
</ol>
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However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
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If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (&ldquo;DPO&rdquo;) using the details provided below:
https://symbiosis5.in/ 
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
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We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. 
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Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
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A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
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The Site uses the following types of cookies:
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<ol>
<li>'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;</li>
</ol>
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<ol>
<li>'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;</li>
</ol>
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<ol>
<li>'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.</li>
</ol>
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Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
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We also use a tool called &ldquo;Google Analytics&rdquo; to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
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Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
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This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
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How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
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Transfer of data outside India 
Please note that some data recipients may be located outside India. In such cases we will transfer your data only to such countries as approved by the Indian Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection. 
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). &nbsp;You may opt-out of many third-party ad networks.
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Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.&nbsp;
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Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
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Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
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Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
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Shipping policy for website ordering: We may acquire and share information of the users in the event of a shipping of goods with the delivery partner like Zomato, Swiggy, Dunzo, etc.&nbsp;
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Refund and Return policy for website ordering: In case of discrepancies in delivery of goods or quality of goods, we may acquire and share information of the users in the event of a shipping of goods with the delivery partner like Zomato, Swiggy, Dunzo, etc.&nbsp; As a refund and return policy, the company will ship the same items of goods ordered by the user.
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Minors
We understand the importance of protecting children&rsquo;s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at https://symbiosis5.in/
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Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments. 
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at https://symbiosis5.in/

Privacy Policy

<h3>Shipping Policy</h3>
Last Updated: 07/06/2024
Welcome to Symbiosis 5! We are committed to delivering your orders within 24 hours. Please review our shipping policy below for detailed information on our delivery processes.
<h4>Delivery Instructions</h4>
Please provide clear and accurate delivery instructions to ensure timely delivery of your order. If you have specific delivery preferences or instructions, include them in the 'Special Instructions' field at checkout.
<h4>Order Tracking</h4>
You will receive a confirmation email with your order details in at least 45 minutes. We will deliver products in a time that is available in applications You can track your order status through our website or contact our customer service team for updates.
<h4>Issues with Your Order</h4>
If there are any issues with your delivery (e.g., missing items, incorrect order), please contact us immediately at +91 70390 95957 or <a href="mailto:symbiosis5ops@gmail.com">symbiosis5ops@gmail.com</a>. We will do our best to resolve the issue promptly.
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